b1999's Privacy Policy

Introduction & Scope of Policy

b1999 (referred to hereinafter as "we", "us", or "the platform") is a trusted online gaming service in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This privacy policy clearly informs you about what information is collected while you use the b1999 website and related services, for what purpose it is used, and how it is kept secure.

This policy applies to all users of b1999's services — including account registration, gameplay, financial transactions, and use of customer support. By continuing to use our platform, you are considered to have given your consent to the terms of this policy. If you disagree with any term, please contact us or stop using the service.

What Information We Collect

b1999 collects the following types of information. This information is necessary to improve your experience and to keep our services secure.

2.1 Information You Provide Directly

• Name, email address, and contact details (at the time of account registration).
• Date of birth — to verify age and ensure the 21+ requirement is met.
• Identity document information (required during the KYC verification process, if applicable).
• Financial transaction information — records of deposits and withdrawals made via bKash, Nagad, Rocket, Upay, or bank transfer.
• Details of messages or complaints you provide when contacting customer support.

2.2 Automatically Collected Information

• IP address, browser type and version, operating system.
• Device type and screen resolution.
• Browsing history: which pages you visited and for how long, and which links you clicked.
• Login and logout times, and session duration.
• Gameplay activity records (betting history, win/loss information).

2.3 Cookies & Tracking Technologies

b1999 uses cookies, pixel tags, and local storage technologies. These help keep your login session active, remember your preferences, and analyse service quality. You can disable cookies from your browser settings, though this may limit some services.

Purpose of Using Information

Collected information is used for the purposes listed below:

• Account management: Creating, verifying, and keeping your account active.
• Processing financial transactions: Completing deposits and withdrawals, and preventing fraud.
• Customer support: Responding properly to your questions, complaints, and requests.
• Ensuring security: Preventing unauthorized access, fraud, and cyberattacks.
• Age verification: Preventing persons under 21 from using the platform.
• Responsible gaming: Identifying unusual or concerning gaming patterns and providing necessary support.
• Service improvement: Enhancing the platform's functionality, usability, and content.
• Legal compliance: Complying with applicable laws and regulations, and handling legal claims.

Sharing Information with Third Parties

b1999 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the limited circumstances listed below:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and authorised banks to complete financial transactions.
• Technology service providers: With trusted technology partners for server hosting, data analysis, and cybersecurity; these partners are contractually bound to comply with our privacy standards.
• Legal obligations: When disclosure is required under a court order, government directive, or applicable law.
• Fraud prevention: With relevant authorities to investigate and prevent fraudulent activity.

When sharing information with any third party, b1999 ensures they have adopted appropriate data protection measures.

Data Security Measures

The security of your information is one of our highest priorities. b1999 has put in place the following technical and organisational measures:

5.1 Technical Security

• SSL (Secure Socket Layer) encryption on all data transmissions — confirmed by the presence of "https" in your browser's address bar.
• Sensitive information, particularly financial and identity-related data, is stored with industry-standard encryption.
• Firewalls, intrusion detection systems, and regular security audits.
• 24/7 automated monitoring to detect suspicious activity.

5.2 Organisational Security

• Only authorised staff can access your information, and they are bound by strict confidentiality agreements.
• Staff receive regular data protection training.
• Access to information is controlled on a "minimum necessary" basis.

However, complete security on the internet cannot be guaranteed. We make every effort, but it is important to acknowledge that no system is entirely free from vulnerabilities.

Data Retention Period

b1999 does not store your information indefinitely. Retention periods are determined based on the type and necessity of the information:

• Active account data: For as long as the account remains active, and for as long as necessary after closure to meet legal and regulatory requirements.
• Financial transaction records: For the period specified under applicable financial regulations.
• Customer support communications: For a reasonable period after a complaint is resolved, for reference purposes.
• Cookie and session data: Automatically deleted after a set period.

After the required period, information is securely deleted or anonymised so that you can no longer be identified.

Your Rights

You have certain important rights regarding your personal information. b1999 respects these rights and is committed to helping you exercise them.

• Right of access: You have the right to know what information we hold about you and to request a copy.
• Right to correction: If any of your information is inaccurate or incomplete, you can request that it be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though complete deletion may not be possible where legal or contractual obligations exist.
• Right to object to processing: You can object to your information being processed for specific purposes.
• Right to portability: You can request your information in a structured, machine-readable format.

To exercise any of the above rights, please contact us. We will consider your request as quickly as possible.

Protection of Children and Minors

b1999 strictly prohibits its services for anyone under the age of 21. We do not knowingly collect any personal information from minors. If it comes to our attention that information from a minor has been collected, it will be deleted immediately and the associated account will be closed. If a parent or legal guardian suspects that their child has registered on our platform, please contact us immediately.

International Data Transfers

Our servers and technology infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that appropriate data protection standards are maintained in that country and that the standards of this policy are upheld. Our agreements with third parties include specific clauses on data protection.

Changes to This Policy

b1999 may update this privacy policy when necessary. If any significant changes are made, we will post a notice on the platform and the "Last Updated" date at the top of the policy will be changed. Continued use of the platform after any changes will be considered as your consent to the new terms. We therefore recommend reviewing this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support in Bengali and English 24/7.

Also take a look at b1999's Responsible Gaming page and Terms & Conditions page — they complement this policy and will give you a complete understanding of your rights and responsibilities.